1. Are you real? Is this a scam?
Please rest assured that we are legally registered as a private
company and have received business license in China.
2.How about the quality of your product?
Our products are in high quality compared with many rivals.
We pay much attention to our customers’ shopping experience.
We will always put it on our priority.
3. Whether your photos are exactly the same with the products?
Most of photos are shot by our own photographer, and only a few
of them are from magazines.
4. What is the free size?
It usually means the only size is available. The size may be different
due to different countries. Therefore we suggest you to check the measurement carefully,
then you will know if it fits you.
1. What is Paypal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at here to purchase items by Credit Card, Debit Card, or E-Check (i.e. using your regular Bank Account).
We cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.
2. Is there any other choices for payment?
Yes, of course. For your convenience, we also accept the following payment methods: Western Union and Money gram.
Please contact our with your request or sales enquiry. We will respond to your email query within 1 working day.
3. After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service at support on our home page as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped out, then the shipping information will not be able to be changed while the package is in transit.
4. How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order.
5. Do you provide an invoice?
We often do not offer our customer’s information in the package, but we can send the invoice via e-mail after package shipped out
-1. What the delivery company you use?
We have USPS, UPS, EMS, DHL, FedEx, Aramex, JCEX, Postal Service, etc.
-2. How much will be the shipping cost?
It depends on the weight of the package and the shipping method you choose. You can have a try to place a order and the system will automatically calculate it for you.
-3. Do you offer free shipping?
Yes, but we only offer free shipping for jewels and glasses via flat rate shipping (10-20 business days). For the other items, the shipping fee will be covered by yourself.
-4. How long does it to take for preparing an order?
If the item is in stock, we will ship it out within 24 hours. If not, we may need 1-5 days to prepare for that.
-5. How long does it take to deliver it to me?
It depends on the shipping method you choose. For flat rate shipping, it usually takes 10-25 business days to arrive; For standard shipping, 6-10 business days; And for expedited shipping, 3-6 business days.
-6. How do I track my order?
Once the tracking number is available, we will email to inform you, and you can track it online by accessing the website of the relevant delivery company.